1. Introduction

This Cookie Policy explains how RCM Online College Limited, trading as RCM Online College, uses cookies and similar technologies on our website, learning platform, student portal, checkout pages, and related online services.

This Policy should be read together with our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as login status, preferences, security settings, course activity, and checkout sessions.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website and learning platform to function properly. They may be used for:

User login and authentication.
Student dashboard access.
Course access and progress tracking.
Security and fraud prevention.
Shopping cart and checkout functionality.
Payment session management.
Account settings and session continuity.

Without essential cookies, important parts of the website may not work correctly.

3.2 Performance and Analytics Cookies

We may use analytics cookies to understand how users interact with our website and services. These cookies help us measure traffic, improve performance, identify errors, and improve the learning experience.

RCM Online College uses Google Analytics and may use similar analytics tools.

3.3 Functional Cookies

Functional cookies help remember user preferences and improve convenience. They may be used for:

Remembering login preferences.
Saving display or interface preferences.
Supporting course navigation.
Remembering previously selected options.
Improving user experience within the student portal.

3.4 LMS and Course Cookies

Our learning platform may use cookies or similar technologies to support course delivery, including:

Course enrollment access.
Lesson progress tracking.
Quiz and assessment functionality.
Certificate eligibility tracking.
Assignment submission sessions.

3.5 Community and BuddyBoss Cookies

Where community features are available, cookies may support:

Groups and forums.
Messaging features.
User profiles.
Comments and discussions.
Notifications and activity feeds.

3.6 WooCommerce and Checkout Cookies

Where users purchase courses through our website, WooCommerce and approved payment services may use cookies to support:

Shopping cart functionality.
Checkout sessions.
Order processing.
Payment confirmation.
Fraud prevention and transaction security.

4. Third-Party Cookies and Similar Technologies

Some cookies or similar technologies may be placed by third-party services that support our platform, including:

Google Analytics.
WooCommerce and payment processors.
Google Play and Apple App Store related services.
Zoom or other live class tools.
Hosting, security, and performance tools.
Embedded content providers, where applicable.

Third-party services may process information according to their own privacy policies and cookie practices.

5. Why We Use Cookies

RCM Online College uses cookies and similar technologies to:

Keep users securely logged in.
Provide access to courses and learning materials.
Track course progress and completion.
Enable checkout and payment processing.
Support certificates and student records.
Enable community and messaging features.
Improve website speed, usability, and performance.
Monitor security and prevent misuse.
Understand website traffic and user behaviour.

6. Managing Cookies

You can manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive alerts when cookies are being used.

Please note that disabling cookies may affect the functionality of the RCM Online College website, student portal, checkout pages, course access, LMS features, community features, and login sessions.

7. Impact of Disabling Cookies

If you disable or block cookies, some features may not work properly, including:

Logging into your student account.
Accessing purchased courses.
Saving course progress.
Completing checkout and payment.
Using forums, groups, and messaging features.
Submitting assignments or quizzes.
Receiving accurate certificate completion tracking.

8. Cookies and Mobile Applications

Our mobile applications may use similar technologies to cookies, such as local storage, device identifiers, app session data, and analytics tools, to support login, course access, downloads, notifications, security, and performance.

You may manage some app permissions and tracking settings through your device settings.

9. Updates to This Cookie Policy

RCM Online College may update this Cookie Policy from time to time to reflect changes in our website, mobile applications, learning platform, analytics tools, payment systems, legal requirements, or technology.

The updated version will be posted on our website with a revised effective date.

10. Contact Information

If you have questions about this Cookie Policy, contact us through:

RCM Online College Limited
Commonwealth House, 5th Floor, Moi Avenue
Nairobi, Kenya
Email: [email protected]
Phone: +254719525000
Website: https://www.rcmonlinecollege.co.ke