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Effective Date: May 1, 2026
Website: https://www.rcmonlinecollege.co.ke
Mobile Applications: RCM Online College Android App and iOS App
Welcome to RCM Online College, operated by RCM Online College Limited. These Terms of Service govern your access to and use of our website, mobile applications, learning management system, online courses, live classes, downloadable materials, community features, certificates, and related services.
By creating an account, purchasing a course, accessing our website, using our mobile applications, joining a class, downloading learning materials, participating in discussions, or using any part of our platform, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, you should not use our website, mobile applications, courses, learning materials, or related services.
In these Terms:
The RCM Online College Platform is intended for users who are at least 18 years old. By using the Platform, you confirm that you are 18 years or older and have the legal capacity to enter into these Terms.
If we discover that an account has been created by a person who does not meet this age requirement, we may suspend or delete the account in accordance with applicable law and our internal policies.
To access courses, live classes, certificates, community features, downloads, and other student services, you may be required to create an account.
You agree to:
You are responsible for all activities that occur under your account. RCM Online College will not be liable for loss or damage caused by your failure to protect your login details.
RCM Online College offers time-limited access to courses. Unless otherwise stated on the course page, student access to a purchased course is granted for a period of approximately three (3) months from the date of enrollment, purchase, or activation.
Course access may include recorded lessons, live classes, notes, discussion forums, assignments, quizzes, downloadable materials, and certificates, depending on the specific course purchased.
RCM Online College reserves the right to update course structure, tutors, schedules, content, assessments, or delivery methods where necessary to improve learning outcomes or maintain academic quality.
Course fees are displayed before purchase. Fees may vary depending on the course, intake, offer, promotion, platform, or payment channel.
RCM Online College may accept payments through:
Where payments are made through Google Play or Apple App Store, the transaction may also be governed by Google’s or Apple’s applicable payment terms, billing policies, refund procedures, and account rules.
You agree to pay all applicable fees before accessing paid courses or services. RCM Online College may restrict access where payment is pending, reversed, incomplete, disputed, or suspected to be fraudulent.
Once a student has enrolled in a course, purchased a course, or gained access to course materials, fees are generally non-refundable.
RCM Online College may allow a student to reschedule to a future intake or class only if the student notifies us within seven (7) days of enrollment or purchase. Rescheduling is subject to course availability, intake availability, administrative approval, and any applicable academic requirements.
No refund or rescheduling is guaranteed where:
For purchases made through Apple App Store or Google Play, refund requests may be subject to Apple’s or Google’s refund rules and processes.
RCM Online College may provide live classes, webinars, tutor sessions, revision sessions, or consultations through Zoom or other approved live learning platforms.
Students are responsible for ensuring they have a stable internet connection, compatible device, updated software, and a suitable learning environment.
You agree not to:
RCM Online College may remove a student from a live class or suspend access where the student violates class rules or disrupts the learning environment.
Some courses may allow students to download notes, PDFs, videos, assignments, or other learning materials for offline study.
Downloaded materials are provided strictly for your personal educational use. You may not copy, resell, upload, redistribute, publish, share, reproduce, modify, or commercially exploit any downloaded materials without written permission from RCM Online College.
Offline access may be limited by course settings, device settings, app permissions, security controls, access period, or licensing restrictions.
RCM Online College may provide community features, including student groups, discussion forums, profile photos, messaging, assignments, file uploads, comments, and peer interaction features.
You agree to use these features respectfully and for legitimate educational purposes only.
You must not:
RCM Online College may moderate, remove, restrict, or delete content that violates these Terms or affects the safety, quality, or integrity of the learning environment.
Students are expected to complete assignments, quizzes, coursework, and assessments honestly and independently unless collaboration is expressly permitted.
The following are prohibited:
Violation of academic integrity rules may lead to suspension, certificate cancellation, account restriction, or other appropriate action.
RCM Online College may issue digital certificates to students who successfully complete eligible courses and meet the applicable completion requirements.
Certificates may be generated automatically upon course completion, subject to system rules, course requirements, tutor approval, payment status, and verification checks.
RCM Online College provides a certificate verification system that may allow third parties to confirm the authenticity of issued certificates.
RCM Online College reserves the right to withhold, correct, suspend, revoke, or invalidate a certificate where:
All content on the RCM Online College Platform, including course videos, notes, PDFs, slides, graphics, logos, text, assessments, certificates, software, designs, trademarks, and learning materials, belongs to RCM Online College Limited or its licensors.
You are granted a limited, personal, non-transferable, non-exclusive license to access and use the content for your own learning purposes only.
You must not:
Any unauthorized use of RCM Online College content may result in account suspension, legal action, or other remedies available under applicable law.
You may be allowed to upload or submit content, including assignments, profile photos, comments, discussion posts, files, messages, and feedback.
You retain ownership of your own content, but by submitting content to the Platform, you grant RCM Online College a limited permission to host, store, process, display, review, moderate, and use that content as necessary to provide educational services.
You confirm that any content you upload does not violate the rights of another person, including copyright, privacy, confidentiality, or intellectual property rights.
The RCM Online College mobile applications are provided to help students access courses, learning materials, live sessions, notifications, community features, downloads, certificates, and related services.
You agree not to:
App functionality may depend on your device, operating system, internet connection, app version, permissions, and third-party services.
Where you download or purchase services through the Apple App Store or Google Play Store, you acknowledge that Apple or Google may have separate terms, billing policies, refund rules, and account requirements that apply to your use of their platforms.
RCM Online College is responsible for providing its educational services, while Apple and Google are not responsible for course delivery, academic support, certificates, or student services provided by RCM Online College.
For purchases made through Apple or Google, billing, payment confirmation, cancellation, and refund processes may be handled through your Apple ID or Google Play account.
Your privacy is important to us. RCM Online College collects and processes personal information to provide educational services, manage student accounts, process payments, issue certificates, provide support, deliver notifications, improve the Platform, and comply with legal obligations.
Information we may process includes your name, email address, phone number, account details, course progress, payment status, device information, app usage data, certificate details, assignments, communications, and learning activity.
RCM Online College may use third-party service providers including hosting providers, payment processors, analytics tools, communication tools, and live class platforms such as AWS, Google Analytics, WooCommerce payment channels, Apple, Google, and Zoom.
Use of the Platform is also governed by our Privacy Policy, which should be read together with these Terms.
By creating an account, you agree that RCM Online College may contact you through email, phone, platform notifications, push notifications, or other approved communication channels for purposes related to your account, courses, payments, classes, certificates, security, service updates, and learning support.
RCM Online College may introduce SMS notifications in the future for student support, course reminders, security alerts, payment updates, or administrative communication.
Users may delete their account through available self-service account settings within the Platform or mobile application.
Users may also request or complete account deletion through the following page:
https://rcmonlinecollege.co.ke/delete-your-account
When an account is deleted, access to courses, certificates, downloads, community features, messages, learning history, and related services may be permanently removed or restricted.
RCM Online College may retain certain records where required for legal, regulatory, accounting, fraud prevention, academic integrity, certificate verification, dispute resolution, or legitimate business purposes.
RCM Online College aims to provide reliable access to the Platform, but we do not guarantee that the website, app, courses, live classes, downloads, certificates, or community features will always be available without interruption.
Service interruptions may occur due to maintenance, updates, hosting issues, internet outages, third-party service failures, security incidents, payment gateway issues, or circumstances beyond our reasonable control.
The Platform may integrate with or rely on third-party services, including but not limited to AWS hosting, Zoom, Google Analytics, Apple App Store, Google Play Store, WooCommerce, payment processors, and communication tools.
Your use of third-party services may be subject to their own terms and privacy policies. RCM Online College is not responsible for third-party service outages, policy changes, pricing changes, data practices, or technical failures outside our control.
RCM Online College may suspend, restrict, or terminate your account or access to services where we reasonably believe that you have:
Suspension or termination may result in loss of access to courses, downloads, community features, live classes, certificates, and other services.
RCM Online College provides educational content, tutor support, learning tools, and course resources. However, we do not guarantee specific examination results, employment outcomes, promotions, business success, licensing approvals, or professional advancement.
Your success depends on your attendance, participation, study discipline, completion of assignments, personal effort, prior knowledge, internet access, device access, and other factors outside our control.
To the maximum extent permitted by law, RCM Online College Limited shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
This includes, but is not limited to, loss of data, loss of income, loss of opportunity, business interruption, device failure, internet issues, third-party service failures, missed classes, or inability to access course materials due to circumstances beyond our reasonable control.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless RCM Online College Limited, its directors, employees, tutors, agents, partners, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, misuse of the Platform, violation of another person’s rights, or unlawful conduct.
RCM Online College may update these Terms from time to time to reflect changes in our services, laws, app store requirements, payment processes, academic policies, or operational needs.
Updated Terms will be posted on our website or made available through the Platform. Continued use of the Platform after changes are posted means you accept the updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from these Terms or your use of the Platform shall first be handled through good-faith discussions with RCM Online College. Where no resolution is reached, the dispute may be referred to the appropriate courts or dispute resolution mechanisms in Kenya.
For questions, support, legal notices, account deletion requests, or complaints regarding these Terms, you may contact us using the details below:
RCM Online College Limited
Commonwealth House, 5th Floor, Moi Avenue
Nairobi, Kenya
Email: [email protected]
Phone: +254719525000
Website: https://www.rcmonlinecollege.co.ke
By using the RCM Online College website, mobile applications, learning platform, courses, live classes, downloads, certificates, community features, or related services, you confirm that you have read, understood, and agreed to these Terms of Service.
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RCM Online College Limited, trading as <strong>RCM Online College</strong> (“RCM”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, learning management system, online courses, live classes, community features, certificates, payment services, and related services.
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Effective Date: May 1, 2026
Website: https://www.rcmonlinecollege.co.ke
Mobile Applications: RCM Online College Android App and iOS App
RCM Online College Limited, trading as RCM Online College (“RCM”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, learning management system, online courses, live classes, community features, certificates, payment services, and related services.
By using RCM Online College services, you agree to the collection and use of your information as described in this Privacy Policy.
RCM Online College Limited
Commonwealth House, 5th Floor, Moi Avenue
Nairobi, Kenya
Email: [email protected]
Phone: +254719525000
Website: https://www.rcmonlinecollege.co.ke
We may collect the following categories of personal information:
We may collect payment-related information such as payment status, transaction reference, billing details, course fee paid, payment method used, and order history.
Payments may be processed through M-Pesa, bank transfer, WooCommerce checkout, Google Play Billing, Apple In-App Purchases, or other approved payment providers. We do not intentionally store full card details on our platform unless processed securely through approved payment service providers.
We may collect information through cookies, analytics tools, and similar technologies to understand website performance, improve user experience, monitor traffic, and maintain security.
We use Google Analytics and may use similar analytics tools to understand how users interact with our website and services.
We use your personal information for the following purposes:
We process personal information based on one or more of the following grounds:
When you complete an eligible course, RCM Online College may issue a digital certificate containing details such as your name, course title, certificate number, issue date, and verification status.
Certificate verification may allow third parties to confirm whether a certificate is genuine. Verification results may display limited certificate information necessary to confirm authenticity.
We may retain certificate records even after account deletion where necessary for fraud prevention, academic integrity, verification, legal compliance, or legitimate institutional records.
RCM Online College may use Zoom or similar platforms to provide live classes, webinars, consultations, and revision sessions.
When you join a live class, your name, email, profile image, attendance details, chat participation, audio, video, and session activity may be processed by the live class platform depending on your settings and participation.
Live sessions may be recorded where necessary for academic delivery, student revision, quality assurance, or administrative purposes. Where recordings are made available, they are intended for enrolled students only.
The RCM Online College mobile applications may request permissions required to support app functionality, such as notifications, file access, media uploads, downloads, camera, or storage access, depending on the features used.
Push notifications may be used to send class reminders, course updates, account alerts, certificate notifications, payment updates, security alerts, and important service announcements.
You can manage some app permissions and notifications through your device settings.
Where offline access or downloads are enabled, course materials may be stored temporarily or permanently on your device depending on app settings and course permissions.
Downloaded content remains subject to our Terms of Service and may only be used for personal learning purposes.
We do not sell your personal information.
We may share personal information with trusted service providers where necessary to operate our services, including:
Service providers are expected to process information only as necessary to provide services to RCM Online College or comply with applicable laws.
Some of our service providers may process or store information outside Kenya. Where this occurs, we take reasonable steps to ensure that your personal information is protected in accordance with applicable data protection requirements.
Our website may use cookies and similar technologies to:
You may disable cookies through your browser settings, but some parts of the website or student portal may not function properly without essential cookies.
We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, app, server, internet transmission, or electronic storage system is completely secure. You are responsible for keeping your account password confidential and using secure devices and networks.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including course delivery, account management, certificates, academic records, payment records, legal compliance, fraud prevention, dispute resolution, and legitimate business needs.
Some records, such as payment history, certificate records, completion records, support communications, and academic integrity records, may be retained even after account deletion where legally or operationally necessary.
You may delete your account through self-service account settings within the platform or mobile application where available.
You may also use the account deletion page below:
https://rcmonlinecollege.co.ke/delete-your-account
After account deletion, your access to courses, downloads, messages, groups, certificates, learning history, and student services may be removed or restricted.
RCM Online College may retain limited records where necessary for legal compliance, payment records, academic integrity, certificate verification, fraud prevention, security, or dispute resolution.
Subject to applicable law, you may have the right to:
To exercise your rights, contact us at [email protected].
RCM Online College services are intended for users who are at least 18 years old. We do not knowingly collect personal information from persons below 18 years of age.
If we become aware that an account has been created by a person below the required age, we may take steps to suspend or delete the account, subject to applicable law.
We may contact you through email, phone calls, platform messages, push notifications, or other approved communication channels for account-related, course-related, payment-related, certificate-related, security-related, and administrative purposes.
We do not primarily use email marketing, but we may send important notifications necessary for course delivery, student support, and platform operations.
SMS notifications may be introduced in the future for class reminders, payment alerts, security updates, or student support.
When you participate in groups, forums, discussions, chats, comments, assignments, or other community features, other users may see the information you choose to share, depending on the platform settings.
You should avoid posting sensitive personal information in public or group areas. RCM Online College may moderate, review, restrict, or remove user content where necessary to enforce our Terms of Service, protect users, maintain academic integrity, or comply with the law.
Payments may be processed by third-party payment providers, including M-Pesa, banks, WooCommerce checkout providers, Google Play Billing, and Apple In-App Purchases.
Payment providers may collect and process your payment information according to their own terms and privacy policies. RCM Online College receives payment confirmation, transaction references, order details, and related information necessary to provide access to purchased courses.
Our website, app, or learning platform may contain links to third-party websites, payment platforms, live class tools, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites or services.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, payment systems, app store requirements, or institutional operations.
When we update this Privacy Policy, we will revise the effective date at the top of this page. Continued use of our services after an update means you acknowledge the updated Privacy Policy.
If you have questions, complaints, data requests, account deletion requests, or privacy concerns, contact us through:
RCM Online College Limited
Commonwealth House, 5th Floor, Moi Avenue
Nairobi, Kenya
Email: [email protected]
Phone: +254719525000
Website: https://www.rcmonlinecollege.co.ke
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