Privacy Policy

Effective Date: May 1, 2026

Website: https://www.rcmonlinecollege.co.ke

Mobile Applications: RCM Online College Android App and iOS App

1. Introduction

RCM Online College Limited, trading as RCM Online College (“RCM”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile applications, learning management system, online courses, live classes, community features, certificates, payment services, and related services.

By using RCM Online College services, you agree to the collection and use of your information as described in this Privacy Policy.

2. Who We Are

RCM Online College Limited
Commonwealth House, 5th Floor, Moi Avenue
Nairobi, Kenya
Email: [email protected]
Phone: +254719525000
Website: https://www.rcmonlinecollege.co.ke

3. Information We Collect

We may collect the following categories of personal information:

3.1 Account Information

• Full name
• Email address
• Phone number
• Username and account login details
• Profile photo
• Student registration details

3.2 Course and Learning Information

• Courses purchased or enrolled in
• Course progress
• Quiz and assessment results
• Assignments submitted
• Certificates issued
• Class attendance and participation records
• Learning activity inside the website or app

3.3 Payment Information

We may collect payment-related information such as payment status, transaction reference, billing details, course fee paid, payment method used, and order history.

Payments may be processed through M-Pesa, bank transfer, WooCommerce checkout, Google Play Billing, Apple In-App Purchases, or other approved payment providers. We do not intentionally store full card details on our platform unless processed securely through approved payment service providers.

3.4 Community and Communication Information

• Discussion forum posts
• Group activity
• Private messages between users where platform functionality allows
• Comments and replies
• Files uploaded by users
• Support requests and correspondence

3.5 Device, App, and Technical Information

• Device type and operating system
• Browser type
• IP address
• App version
• Login activity
• Error logs
• Security and access logs
• Approximate location derived from technical data

3.6 Cookies and Analytics Information

We may collect information through cookies, analytics tools, and similar technologies to understand website performance, improve user experience, monitor traffic, and maintain security.

We use Google Analytics and may use similar analytics tools to understand how users interact with our website and services.

4. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage student accounts.
• To provide access to courses and learning materials.
• To process course purchases and payments.
• To track course progress and completion.
• To issue certificates and support certificate verification.
• To provide live classes, tutor support, and student services.
• To enable groups, forums, messaging, and community features.
• To send course updates, account notifications, class reminders, and administrative messages.
• To provide push notifications through the website or mobile app.
• To improve website, app, and LMS performance.
• To prevent fraud, abuse, account sharing, cheating, piracy, or unauthorized access.
• To comply with legal, accounting, tax, regulatory, or academic requirements.
• To respond to inquiries, complaints, and support requests.

5. Legal Basis for Processing

We process personal information based on one or more of the following grounds:

• Contractual necessity: to provide courses, accounts, certificates, and services you request.
• Consent: where you agree to specific processing, such as certain notifications or optional features.
• Legal obligation: where we must retain or process information for legal, tax, accounting, regulatory, or compliance reasons.
• Legitimate interests: to improve services, secure the platform, prevent misuse, support students, and maintain academic integrity.

6. Course Certificates and Verification

When you complete an eligible course, RCM Online College may issue a digital certificate containing details such as your name, course title, certificate number, issue date, and verification status.

Certificate verification may allow third parties to confirm whether a certificate is genuine. Verification results may display limited certificate information necessary to confirm authenticity.

We may retain certificate records even after account deletion where necessary for fraud prevention, academic integrity, verification, legal compliance, or legitimate institutional records.

7. Live Classes and Zoom

RCM Online College may use Zoom or similar platforms to provide live classes, webinars, consultations, and revision sessions.

When you join a live class, your name, email, profile image, attendance details, chat participation, audio, video, and session activity may be processed by the live class platform depending on your settings and participation.

Live sessions may be recorded where necessary for academic delivery, student revision, quality assurance, or administrative purposes. Where recordings are made available, they are intended for enrolled students only.

8. Mobile App Permissions and Push Notifications

The RCM Online College mobile applications may request permissions required to support app functionality, such as notifications, file access, media uploads, downloads, camera, or storage access, depending on the features used.

Push notifications may be used to send class reminders, course updates, account alerts, certificate notifications, payment updates, security alerts, and important service announcements.

You can manage some app permissions and notifications through your device settings.

9. Downloads and Offline Access

Where offline access or downloads are enabled, course materials may be stored temporarily or permanently on your device depending on app settings and course permissions.

Downloaded content remains subject to our Terms of Service and may only be used for personal learning purposes.

10. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our services, including:

• Hosting and infrastructure providers such as AWS.
• Payment processors and billing providers.
• Google Play and Apple App Store for app-related billing.
• WooCommerce and approved checkout providers.
• Zoom or similar live class platforms.
• Analytics providers such as Google Analytics.
• Email, notification, and communication service providers.
• Professional advisers, auditors, regulators, or authorities where legally required.

Service providers are expected to process information only as necessary to provide services to RCM Online College or comply with applicable laws.

11. International Data Transfers

Some of our service providers may process or store information outside Kenya. Where this occurs, we take reasonable steps to ensure that your personal information is protected in accordance with applicable data protection requirements.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep users logged in.
• Remember preferences.
• Enable secure checkout.
• Measure website traffic and performance.
• Improve user experience.
• Support security and fraud prevention.

You may disable cookies through your browser settings, but some parts of the website or student portal may not function properly without essential cookies.

13. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, app, server, internet transmission, or electronic storage system is completely secure. You are responsible for keeping your account password confidential and using secure devices and networks.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including course delivery, account management, certificates, academic records, payment records, legal compliance, fraud prevention, dispute resolution, and legitimate business needs.

Some records, such as payment history, certificate records, completion records, support communications, and academic integrity records, may be retained even after account deletion where legally or operationally necessary.

15. Account Deletion

You may delete your account through self-service account settings within the platform or mobile application where available.

You may also use the account deletion page below:

https://rcmonlinecollege.co.ke/delete-your-account

After account deletion, your access to courses, downloads, messages, groups, certificates, learning history, and student services may be removed or restricted.

RCM Online College may retain limited records where necessary for legal compliance, payment records, academic integrity, certificate verification, fraud prevention, security, or dispute resolution.

16. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Object to certain processing activities.
• Request restriction of processing in certain circumstances.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used.

To exercise your rights, contact us at [email protected].

17. Children and Age Requirement

RCM Online College services are intended for users who are at least 18 years old. We do not knowingly collect personal information from persons below 18 years of age.

If we become aware that an account has been created by a person below the required age, we may take steps to suspend or delete the account, subject to applicable law.

18. Email, Phone, and Notification Communications

We may contact you through email, phone calls, platform messages, push notifications, or other approved communication channels for account-related, course-related, payment-related, certificate-related, security-related, and administrative purposes.

We do not primarily use email marketing, but we may send important notifications necessary for course delivery, student support, and platform operations.

SMS notifications may be introduced in the future for class reminders, payment alerts, security updates, or student support.

19. User Content and Community Privacy

When you participate in groups, forums, discussions, chats, comments, assignments, or other community features, other users may see the information you choose to share, depending on the platform settings.

You should avoid posting sensitive personal information in public or group areas. RCM Online College may moderate, review, restrict, or remove user content where necessary to enforce our Terms of Service, protect users, maintain academic integrity, or comply with the law.

20. Payment Data

Payments may be processed by third-party payment providers, including M-Pesa, banks, WooCommerce checkout providers, Google Play Billing, and Apple In-App Purchases.

Payment providers may collect and process your payment information according to their own terms and privacy policies. RCM Online College receives payment confirmation, transaction references, order details, and related information necessary to provide access to purchased courses.

21. Links to Other Websites

Our website, app, or learning platform may contain links to third-party websites, payment platforms, live class tools, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites or services.

22. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, payment systems, app store requirements, or institutional operations.

When we update this Privacy Policy, we will revise the effective date at the top of this page. Continued use of our services after an update means you acknowledge the updated Privacy Policy.

23. Contact Us

If you have questions, complaints, data requests, account deletion requests, or privacy concerns, contact us through:

RCM Online College Limited
Commonwealth House, 5th Floor, Moi Avenue
Nairobi, Kenya
Email: [email protected]
Phone: +254719525000
Website: https://www.rcmonlinecollege.co.ke