Communication Skills and Records Management

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Syllabus

1 JAN-APRIL 2024 VIDEOS Lesson
2 SEPT-DEC 2023 VIDEOS Lesson
3 1. Introduction to Communication Lesson
4 1.1 Meaning of Communication Topic
5 1.2 Role of communication to an organisation Topic
6 1.3 Elements of communication Topic
7 1.4 The communication process Topic
8 1.5 Principles of effective communication Topic
9 1.6 Essential of an effective communication system Topic
10 1.7 Barriers to effective communication Topic
11 2. Types of Communication Lesson
12 2.1 Formal and informal communication Topic
13 2.2 Flow of communication in an organisation Topic
14 2.3 Grapevine communication Topic
15 2.4 Internal and external communication Topic
16 2,5 Interpersonal and intrapersonal communication Topic
17 2.6 Cross- cultural communication Topic
18 3. Written Communication and visual communication Lesson
19 3.1 Sentence construction and paragraph development Topic
20 3.2 Business letters Topic
21 3.3 Memorandum Topic
22 3.4 Posters and notes Topic
23 3.5 Forms and questionnaires Topic
24 3.6 Circulars and newsletters Topic
25 3.7 Advertisements and publicity materials Topic
26 3.8 Documents used in business transactions – letter of enquiry, catalogue ,quotation, purchase order, invoice, credit note, debit note, others Topic
27 3.9 Job application cover letter, curriculum vitae and resume Topic
28 3.10 E-mails Topic
29 3.11 Visual communication – graphs/charts/tables/diagrams/pictures Topic
30 4. Oral Communication and non verbal communication Lesson
31 5. Records Management Systems Lesson
32 6. Records Lifecycle Lesson
33 7. Public Speaking and Presentation Lesson
34 8. Group and Team Communication Lesson
35 9. Report and Proposal Writing Lesson
36 10.Information Technology and Communication Lesson
37 11.Ethics in Communication Lesson
38 12. Sample reading and reference material Lesson